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Recharge Related

How can I recharge my mobile, photon or walky number?

Just follow three simple steps:
  • Enter your 10 digit Mobile, Photon or Walky prepay number . For walky prefix STD code without zero. E.g Fo Delhi Walky number-1166556282
  • Choose the recharge you would like to buy
  • Confirm details & select your payment option

What are the types of pack available for my number?

For Mobile customer:
  • Top Ups: Top up your mobile with Talktime including full talktime or more than full talkime recharges here
  • Tariff Packs: Buy Local/STD/ISD, Seconds/Minutes, SMS Packs here
  • Data Packs: Pick a 2G or 3G data pack that suits your internet needs
  • Combo Packs: Buy a combo of talktime, tariff & data benefits here
  • Your Best Picks: Custom recharges made only for your number are available here
For Photon customer:
  • Basic Data Pack : Recharges offering limited data are available here
  • Unlimited Data Pack: Recharge offering unlimited data are available here
  • Your Best Picks: Custom recharges made only for your number are available here

I couldn't find the recharge, I was looking for?

  • We have ensured all recharges availble for your number are shown here. In case you're still facing trouble finding your recharge, please call us at 121 or 1800 266 121. You could also write to us

Can I again buy the pack showing under my recharge history?

  • Certainly. Please click on the recharge, we will check & confirm its latest benefits & availability for you before proceeding with your transaction.

How do I identify bestsellers for my circle & number?

  • We have marked bestsellers for your number with a star sign tag You could also choose quick recharge option to find all bestsellers for your number.

Do I get additional/exculsive offers on Tata Docomo Site?

  • Tata Docomo official website exclusively offers- Your Best Picks. Packs under this section are custom made for you basis your number's usage & needs.

Compatible Browsers?

  • In case you're facing trouble browsing recharge platform, please check list of compatible browser given here.

How do I get my photon number?

  • Don't remember your photon number? Please click here to find out
Payment Related

What are the payment options available for me?

You could recharge your number using
  • Current mobile balance - This option enables you to pay from Talktime(Rs)/Balance you already have on your number
  • Internet Banking
  • Credit/Debit Card
  • mRupee

Are my credit/debit card details saved anywhere when i do i recharge transaction?

  • Neither Tata Teleservices nor our payment gateway partner - BillDesk saves any of your payment instrument details when you make a transaction with us.
Transaction & Refund related

How will I get to know whether my recharge transaction has been successful?

You will get to see recharge confirmation message on your screen.
  • Mobile Recharge: We will also send you a mail receipt on your email id (if you provide it when recharging) & SMS on your mobile number post a successful recharge.
  • Photon Recharge: Since the email ID is mandatory, we will send a transaction receipt for all successful transaction on your email ID.
  • Alternatively, you could Track Transaction Status to know the status of your last recharge.

My money was deducted but I did not get benefits, how soon will I get my refund.?

  • In case your money has been deducted & benefits are not credited, we will process your refund amount within 3 working days.

My money is neither in bank account nor did I get the benefit, what could be wrong?

My money was dedudcted but I did not get my recharge, shall I make another recharge transaction?

  • In case we are unable to process your recharge, we will update the status of your transaction here. Please check the link to avoid duplicate recharge before proceeding with a new transaction.
Customer Service Touch Points
For any queries , please call us at 121 or 1800 266 121. You could also mail us